Careers at Dr. Stasch Clinic
Since 2013, Dr. Stasch Clinic is Kenya‘s No.1 destination for plastic surgery, aesthetic medicine & rejuvenation offering world-class procedures, treatments, products & services to every patient every time.
We currently offer the rare opportunity to join our high-performance team in various roles. Have a look and if you got what it takes including the necessary experience and a passion for beauty, health & rejuvenation, we would love to meet you!
Join Kenya’s leading healthcare company
Current Job Openings
Job Title:
Patient Relationship Officer – Medical Spa
Are you passionate about beauty, wellness, and delivering five-star client service?
We are looking for a warm, organized, and articulate Patient Relationship Officer to be the face and voice of our MediSpa. This role involves managing inquiries, guiding clients through their wellness journey, and ensuring exceptional service delivery from consultation to follow-up.
Key Responsibilities:
- Manage client inquiries via WhatsApp, phone, email & social media.
- Schedule and confirm appointments, follow-ups, and cancellations.
- Generate accurate invoices, process payments, and maintain billing records.
- Monitor skincare and treatment consumables inventory; raise timely restock requests.
- Educate clients on services, treatment plans, promotions, and product offerings.
- Maintain up-to-date client records with confidentiality and precision.
- Collaborate closely with aestheticians, nurses, and admin team to ensure smooth
coordination and client flow. - Ensure the MediSpa environment remains professional, clean, and welcoming.
Qualifications:
- Diploma or Degree in Communications, Public Relations, Customer Service or a
related field. - Minimum 3 years experience in a similar customer-facing role.
- Background in sales or call centres is an added advantage.
- Excellent communication skills (written and verbal).
- Strong organizational and multitasking abilities.
- Tech-savvy with proficiency in handling EMRs, CRMs, and scheduling tools.
If you meet the above requirements and are ready to contribute to one of Kenya’s leading healthcare companies, please send your CV and cover letter to careers@drstasch.com with the subject line: Application for Patient Relationship Officer – Medical Spa.
Application Deadline: 16th May, 2025
Only shortlisted candidates will be contacted.
If you meet the requirements and would like to be part of one of Kenya’s leading healthcare companies and can relate to our ETITAQ values (Excellence, Trust, Integrity, Teamwork, Accountability, Quality & Safety) please send your CV and cover letter to careers@drstasch.com.